Regular training for your employees is integral to productivity and profitability, meaning it’s something you should never take for granted. Among other things, training:
Researchers have consistently observed this effect over the years since. For example, Dillon Consulting, an international consulting firm, quadrupled its profits by 2009, after instituting a Project Management Training Program four years previously. Similarly, in 2013, BSkyB, a pay TV service in the UK and Ireland offering broadband and telephone services, reported a significant ROI after delivering 850,000 hours of training to its customer service representatives over a twelve-month period.
Big-Time Payoff
Good, consistent training more than pays for itself in terms of employee confidence, performance, productivity, reduced turnover, and dollars earned on the bottom line. Rather than view it as a necessary evil, treat it as a positive expense—just as you would any initiative that promises to increase profits and benefit everyone all the way down the line.
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