Tip Sheet #3 from Doing the Right Things Right by Laura Stack
Clear communication is important in all directions, upward and laterally as well as downward. You’ll have to learn to argue effectively and productively with others at or above your responsibility level—because no matter how good-natured people are, if you bring any two together, they’ll eventually find something to disagree about.
Here’s how you can argue your point productively, so everyone can move quickly through the dispute phase and get back to work.
Get All Your Ducks in a Row. Prepare your arguments and have your facts straight. Run your thoughts by neutral people and ask them to shoot holes in your argument. You may find your position fails when other factors are brought up, or your view simply has less merit than someone else’s. If this proves to be the case, admit your mind has been changed and bow out gracefully.
Disagree Early, Clearly, and Politely. Remain open to others’ points, but make your position clear. Be simple, straightforward, and specific about your concerns. If a newly mandated process won’t work, explain why, and back up your argument. Once you make others aware of the problem, they can update their requirements to match reality. Don’t dispute an argument in general terms; always use specific examples to refute it.
Consider the Opposing Argument. Others in a dispute may have several good points, which you can integrate into your decision-making process before hammering out a compromise. If you don’t understand their reasoning, have them explain it to you. They may have an explanation that, when presented logically, will help you understand their position more fully, so you can give it your wholehearted support.
Keep the Lines of Communication Open. You can’t work something out if you won’t talk to one another. Jump on the phone or meet face-to-face instead of sending a volley of email. Present your arguments, listen to the other side, and then decide what to do and how to clear a productive pathway to your goals.
Supporting the Decision
If you’ve made your argument, but the decision goes against you anyway, grab an oar and start rowing. Leaders can disagree behind closed doors, but when they emerge, they must present a united front. Whether they agreed or not, everyone must accept ownership of a decision in which they participated.